Description of the Contractor's quality assurance program:
The EHS Team recognizes and understands that strong management and quality assurance capabilities will be required to achieve effective and satisfactory results under this contract. EHS' contract and task management practices have been proven to its clients, other U.S. Navy commands, and commercial customers in performing complex engineering, technology, fleet support, and logistics tasks. The EHS Team has the management and quality assurance personnel and the tools and processes necessary for successful execution of the statement of work, and has honed them through continuous improvement. EHS takes advantage of the latest communication technology to maintain management awareness of on going tasks as well as to be able to quickly address issues that might arise. Examples of EHS' communication technology include teleconferencing, email, and cell phones. Bi-weekly, key EHS personnel meet to review efforts, achievements, and concerns with the company President. These reports keep executive management well informed of day-to-day work progress, and result in eliciting top-level attention when necessary. Because we will execute this contract from our Moorestown, NJ office, EHS will be uniquely able to be responsive and supportive of the vast geographic challenges that clients may encounter in performing their mission by leveraging EHS' close proximity to its clients in Philadelphia and our subcontractors’ considerable and widely dispersed waterfront presence.
Quality Assurance Plan
Quality Assurance (QA) is a planned and systematic approach to the evaluation of the quality of, and adherence to, product standards, processes, and procedures. QA processes ensure compliance, throughout the project life cycle, with established standards and procedures.
Process monitoring and product evaluation provide compliance with agreed-upon standards and procedures. The development processes shall include quality assurance approval points. These points are QA evaluations of the product done in relation to applicable standards.
This Quality Assurance Plan (QAP) describes the QA roles, responsibilities, and activities performed during the project life cycle. The QAP aids in achieving the requisite product quality by ensuring satisfaction of the following conditions:
- Items delivered to the customer conform to the established and contracted requirements.
- The organization's management receives the information needed to control the project to achieve the requisite product quality.
- The QAP describes the project audits employed to ensure policies, standards, practices, procedures, and applicable processes compliance.
- The QAP records all deficiencies and problems in products and in development activities. An analysis of the deficiencies allows for correction, and to the greatest extent possible, prevention of recurrence.
The following sections detail all QA related activities performed throughout all phases of the contract tasking, including: engineering, testing, delivery, and acceptance.
Principals
The QA system umbrella is a watchdog for all products created throughout the project lifecycle. QA ensures all products and services conform to the agreed upon standards of quality. All team members are qualified professionals committed to the quality process.
An integrated QA process reduces costly rework, maintains developmental standards, and ensures delivery of high quality products to the customer. The developed work processes reflect the principles of efficiency, cost containment, risk management, and continuous process improvement. The design of quality into the development process is a commitment to delivering the contracted compliant products correctly the first time. A quality-oriented approach restrains costs by focusing on timely completion of critical tasks.
Quality Assurance Process
QA activities consist of the evaluation of work products and process reviews. The QA function evaluates both the products to make certain they meet quality requirements and the processes used to create these products. The best assurance to compliance of agreed upon project plans, policies, and procedures are by evaluating both product and process.
Process Evaluation
Process evaluation involves examination of the development processes during all phases of the project life cycle. The QA representatives and Program Manager will monitor reports and feedback looking for trends that could lead to non-compliance. Any non-compliance findings will be brought to the attention of the Team Leads (TL) for resolution. An electronic archive is the repository for all reports.
Product Evaluation
The TLs will evaluate and correct design and development outputs as part of the product. QA representatives will conduct reviews and audits to ensure proper application of procedures and instructions.
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